Subscription cancellation, final sales, and payment exceptions
2026/07/17
Purchases from Remove Text From Video are generally final and non-refundable once completed. This rule reflects the immediate digital access, processing capacity, and third-party costs associated with subscriptions and credit packs.
This policy does not limit rights that cannot legally be waived. We will also review duplicate charges, unauthorized transactions, and payments taken when the purchased service or credits were not delivered.
You may cancel a subscription before its next renewal through the available billing controls or by contacting support@removetextfromvideo.net. Cancellation stops future renewal charges and normally takes effect at the end of the current paid billing period. It does not automatically refund or prorate the period already purchased.
One-time credit-pack purchases are generally non-refundable. Credits already used, reserved for a valid processing attempt, expired under the terms shown at purchase, or included in a started subscription period are not refundable or convertible to cash, except where applicable law requires otherwise.
A job that fails before valid processing is completed, or that is rejected by the safety workflow, releases its reserved credits under the product rules. A duplicate provider callback cannot charge a completed job twice. Releasing credits is an account-ledger correction, not a cash refund.
Completed output is not guaranteed to be artifact-free. Dissatisfaction with a completed AI result does not automatically qualify for a cash or credit refund. If an obvious technical fault prevented delivery of the purchased processing, contact support with the task ID so we can inspect the record.
If you believe a charge is duplicated or unauthorized, contact us promptly with the account email, date, amount, and Stripe invoice or transaction reference. Do not send a full card number, bank password, or security code. We may ask for information needed to verify the account and transaction.
Stripe and your card or bank provider may provide separate dispute rights and deadlines. Nothing in this policy prevents you from using rights available under applicable law or a payment-provider agreement.
Email support@removetextfromvideo.net from the address associated with your account. Include the task ID or payment reference and a concise description of the issue. We will review available task, credit, and payment records and reply through the support channel.